Welcome to the Help Centre
Frequently asked questions
If you can afford them and they’re right for your home, solar panels are a good long-term investment. You can:
Save money on bills – generating your own power means cutting hundreds off your energy bills each year
Make extra £££ – sell any excess power back and you’ll be helping green up the energy grid as you go
Help tackle climate change – solar is a renewable source of energy that doesn’t produce greenhouse gases
Get protection from rising energy prices – as the wholesale cost of fossil fuels rise, renewable power is the way to go
Make a long-term investment – solar panels can power your home for decades to come
Add some value to your home – on a typical home this could be up to £2,722
Enjoy easy maintenance – thankfully, solar panels only need to be cleaned occasionally to keep them super powerful
Solar panels are around 95% silicone (including the most common monocrystalline, polycrystalline, and thin-film designs). This semiconductor material is perfect for the job because it’s cost-efficient, easy to use, and really durable.
The other 5% is usually made up of an anti-reflective glass coating, metal, wiring, and a plastic/polymer frame – to mount the panels on a roof or secure them to the ground.
Not necessarily. Amazingly enough, solar panels produce power on cloudy days too. Even if it’s snowing or hailing, your solar panels can still generate electricity, so long as there’s a bit of light. That said, solar panels will perform at their very best when it’s sunniest.
There are ways to make your solar panels more effective. You should install them on a south-facing roof ideally, where they’ll catch the most rays. (We wouldn’t recommend installing solar panels on a north-facing roof.) It’s also best to install them at a 30 to 40-degree angle.
Solar panels are a big investment, so it’s reassuring to know they last a long time. Most will give you a good 25 to 30 years of power. And you can get a generous 40 to 50 years with some of the latest models.
You only need planning permission for solar panels if your home is listed or in a conservation area. If that’s the case, get in touch with your Local Planning Authority to find out more. Solar panels are also subject to building regulations. Our certified installers will complete any necessary checks before fitting your panels.
The first part is a quick chat on the phone about solar, and what you want for your home. The surveyor will ask you a few questions, like how much electricity you use each year, and what your bills are like. This is also a chance to ask any questions you might have about solar installation.
The second part may be held in person or via video call. The surveyor will ask you to go outside and show them different parts of your home on your smartphone. This will include things like your roof, how you access your home, and the available space around your home. This is to see where we can put up scaffolding, fit equipment and run cables etc. The surveyor will also want to see your electricity meter location, and if you have an isolator switch. If you have an easily accessible loft, the surveyor will ask you to see that too.
Once the call is over, the surveyor will go and prepare your quote straight away. It can take up to 24 hours to get your quote, but 90% of customers get it within a few hours. The quote is valid for 30 days.
If you accept the quote, we’ll usually start installation within 4 - 6 weeks.
We offer the full solar package, and will guide you through every stage of the process:
Book a solar survey with a local expert, for a no-obligation quote
If you decide to go ahead, pay a 20% deposit upfront
Expert installation of your solar panels and battery (if you choose one)
Get paid for the electricity you put back into the grid with our Smart Export Guarantee (SEG) rates – from the day your panels are installed.